Effective Date: 29 January 2025
1. Introduction
Super Electrical (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in a lawful, fair, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
2. Information We Collect
We may collect and process the following personal information:
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Personal Identifiers: Name, surname, ID number, and contact details (email, phone number, physical address).
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Billing and Payment Information: Bank details, billing addresses, and payment transaction history.
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Technical Information: IP address, browser type, device information, and website usage data.
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Business Information: Company details, service requests, and correspondence.
3. How We Collect Your Information
We collect personal information in the following ways:
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When you contact us via our website, phone, email, or in person.
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When you request a quote, purchase services, or enter into an agreement with us.
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Through cookies and tracking technologies when you visit our website.
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From third-party sources where applicable and lawful.
4. Use of Personal Information
We use your personal information for the following purposes:
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To provide electrical and lighting services to you.
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To process invoices, payments, and maintain financial records.
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To communicate with you regarding service requests, promotions, and updates.
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To comply with legal and regulatory requirements.
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To enhance and improve our website, services, and customer experience.
5. Sharing of Personal Information
We do not sell or rent your personal information. However, we may share it in the following instances:
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With third-party service providers who assist us in delivering our services (e.g., payment processors, couriers, and IT support).
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Where required by law or legal process (e.g., regulatory authorities, law enforcement).
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With business partners where necessary for service delivery, subject to confidentiality agreements.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, or destruction. These measures include secure storage, encryption, and restricted access to personal data.
7. Your Rights Under POPIA
Under POPIA, you have the right to:
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Access and request copies of your personal information.
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Correct or update any inaccurate or incomplete information.
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Object to the processing of your personal data for direct marketing.
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Request the deletion of your personal information where legally applicable.
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Lodge a complaint with the Information Regulator if you believe your rights have been violated.
8. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You can manage or disable cookies in your browser settings, but this may affect certain website functionalities.
10. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and where required, we will notify you accordingly.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:
Super Electrical
Email: info@super-electrical.co.za
Phone: 0118377861
Address: 10a Mineral Crescent, Crown Mines Ext.3, Johannesburg, South Africa